Welcome to Bentral, booking software for accommodation providers (hereinafter referred to as the “Service”). The owner and operator of the Service is the following company:
(hereinafter referred to as the “Provider”).
Before creating a user account, placing an order or using the Service, you must carefully read these General Terms and Conditions. By using the Service, you confirm that you fully agree to these General Terms and Conditions.
You must use the Service in accordance with the law and may not use it in a manner that violates the rights of others or prevents other users from using it. Without our prior written consent, you may not:
By using the Service, you agree that:
The Provider is not responsible for the content or accuracy of any material posted by you or any other user of the Service. We reserve the right to remove any material or published service from the Service if, in our opinion, such material does not comply with these Terms. You agree that the Provider may carry out any necessary inquiries to verify your account or financial information. The user is solely responsible for protecting their password.
The Provider makes every effort to ensure the uninterrupted operation of the Service (24/7). However, the Provider shall not be liable for: - damage resulting from an interruption of the Service caused by force majeure or technical problems on the part of third-party providers (such as hosting or telecommunications providers); - synchronization errors with external channels (Channel Manager) if such errors result from changes made by those channels (such as Booking.com or Airbnb) or from incorrect settings made by the user; - direct or indirect damage, loss of profit or loss of business opportunities.
In all cases, the Provider’s total liability for damages shall be limited to the amount paid by the user for use of the Service during the six (6) months preceding the occurrence of the damaging event.
Privacy-related matters are governed by our Privacy Policy.
Since the user (the accommodation provider) enters the personal data of their guests into the system, the Provider acts as the processor of this data. The relationship concerning the processing of personal data is governed by the Data Processing Agreement (DPA), which forms an integral part of these General Terms and Conditions and is available at Data Processing Agreement (the document is available in the user account) or upon the user’s request. By using the Service, the user confirms their agreement with the provisions of this agreement.
Some of our services require payment. If you choose to use such services, you must pay all applicable fees as described in connection with the services you have selected.
If you select the ‘Automatic Renewal’ option, your subscription to the Service will automatically renew at the end of the subscription period, unless you cancel the ‘Automatic Renewal’ option in your settings before the end of the subscription period. The cancellation will take effect on the day following the last day of the current subscription period, and your account will be downgraded to a ‘Free Account’.
The Service may change the price of any service from time to time. You will be notified of any such change. The prices of the affected services will take effect at the beginning of the next subscription period following the date of the change. Your continued use of the Service after the price changes take effect shall constitute acceptance of those changes.
Refunds: All payments for the Service are non-refundable, and no refunds or credits will be provided for partially used periods.
Cancellation: If you cancel the Service before the end of the current paid month, your cancellation will take effect immediately and you will not be charged. No refunds will be issued for a partially used subscription. To cancel the Service, go to Account Settings > Account and select ‘Downgrade to Free Account’.
Effective date: This agreement enters into force on 21 September 2026 and applies to all active users of the Bentral.